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Expand/Contract Questions and Answers

  • My payments are drafted from my checking account. How do I change to a new checking account?

  • Can I pay with a credit card?

  • I changed my pin, but now have forgotten it.

  • What is my balance?

  • Why is my usage so high, our habits have not changed?

  • I have a soggy area in my yard, is this a sign of a leak?

  • My meter pit is full of water, do I have a leak?

  • What is summer sewer relief and when does it start?

  • Why can’t the date my bill is due be changed?

  • How far in advance to do I need to notify the utility of a new service request or service cancellation?

  • The balance on my bill went up this month, why?

  • What is the address to mail my payment?

  • I received two bills on the same day, why are they different amounts?

  • I don’t like the color of the fire hydrant in my yard, can I paint it to blend in with the surroundings?

  • What is the water hardness?

  • What is the water pressure in Carmel?

  • Why don't I have any hot water?

  • What does the program consist of?

  • What will the program cost me?

  • Will there be a fuel surcharge or some other way where the price can be raised?

  • Is participation mandatory?

  • Can a Homeowners Association opt out for their entire neighborhood?

  • Do I have to fill out an opt-out form each year?

  • Will the program operate no matter how many residents participate?

  • Are apartment buildings and commercial businesses eligible?

  • Will there be smaller containers available for those who desire them?

  • Will I have to pay an extra fee for the rental of the container?

  • Do I have to recycle?

  • What can be recycled?

  • Will the trash trucks be the automated?

  • How will complaints be handled?

  • Westfield has a 75 cent per month administration fee. Will Carmel have one?

  • Will I be able to suspend trash service when I am away from home?

  • What if I am physically unable to wheel my carts to the curb?

  • Where can I find out if my property is in a Flood Zone?

  • What are the descriptions of the different Flood Zones? & When is Flood Insurance required?

  • How is the Flood Zone determined?

  • Is it possible to remove my property from a Flood Zone?

  • What grant disbursements has the Carmel City Center Development Corporation (4CDC) made?

  • Is the Energy Center the only source of income for the Carmel City Center Community Development Corporation (4CDC)?

  • What Prompted the Formation of the Carmel City Center Community Development Corporation?

  • What is a Community Development Corporation (CDC)?

  • How can I contact the Department of Human Resources?

  • What kind of career opportunities does the City of Carmel offer?

  • What if I need a special accommodation during the application process?

  • What does the Department of Human Resources do?

  • How do I apply for a position with Carmel Clay Parks and Recreation, Carmel Clay Schools, the Carmel Clay Public Library or Hamilton County?

  • What is the proper way to discharge my swimming pool?

  • What is the proper way to discharge my sump pump and/or other private drains?

  • My basement flooded. Is the City responsible?

  • Does the City maintain detention/ retention ponds within subdivisions?

  • What is a regulated drain or a regulated subdivision?

  • Will the City remove debris from the creek?

  • My property is on a creek/ lake/ pond and the bank is eroding. Who is responsible for fixing this?

  • I have a drainage problem on my property. Will the City fix this?

  • Our neighborhood needs another stop sign. What is the process?

  • My neighborhood wants to have speed humps installed. What is the process?

  • I want to make improvements to my driveway. What are the City’s standards, and does this require City approval?

  • My neighborhood wants streetlights. What are our options?

  • Do I need a permit to work within the City’s Right-of-Way?

  • What is a Consent to Encroach Agreement, and when do I need one?

  • What is an easement?

  • The sidewalk in front of my home is cracked/ crumbling/ uneven, who is responsible for repairing this?

  • I don't see a job that I'm interested in now. How will I know when new jobs become available?

  • How do I know that the City of Carmel has received my online application?

  • What if I don’t have a computer?

  • Where is the Department of Human Resources located?

  • How do I check the status of my application?

  • What do I do if I experience technical difficulties while applying for a job online?

  • What are the steps in the selection process?

  • Is there an application deadline?

  • Can I attach a resume or cover letter to my application?

  • How do I apply for a job with the city?

  • How many points do I have on my license currently?

  • Do you have a diversion or deferral program?

  • Can I take a defensive driving class instead of paying my ticket?

  • How many points am I allowed on my license?

  • If I pay my ticket, will I get points on my driving record?

  • What is the penalty for missing a court date and not paying?

  • If I come to court, do I have to pay my fine that day? Can I set up a payment plan?

  • Can I request a trial?

  • Do I have to come to court?

  • When is my payment due?

  • Can I pay for my ticket online?

  • Can I mail in my payment?

  • Is there an after hours drop-box for ticket payments?

  • Do you accept credit card and debit cards?

  • Do you accept personal checks?

  • Where are you located? Where do I pay my ticket in person?

  • How can I find out what I owe?

  • How can I pay my ticket?

  • I got a notice from the BMV that my license is suspended. What do I need to do to get it reinstated?