About the Project

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Carmel Utilities Water Meter Replacement Project

Water Meter ChangeOut

The City of Carmel Utilities will begin replacing aging water meters across the community with new, enhanced equipment allowing for more accurate readings and better water efficiency. The project, beginning September 2021 with expected completion in late 2022, will replace approximately 29,000 meters, which have become less effective and accurate due to old age.

Many of Carmel’s meters are over 18 years old and, in some cases, 30 years old. By replacing customers meters with this new advanced water meter technology, Carmel Utilities will be able to better serve water customers with more accurate data on water consumption and detect and stop leaks in a timely manner.

Funded by an $8 million revenue bond, additional revenue and reduction in expenses due to the new meters will result in the project paying for itself without the need to raise resident’s rates. Carmel Utilities has contracted Envocore – RTS Water Solutions to install the new Neptune water meters in a phased approach by neighborhood.

By replacing entire routes of water meters with the new infrastructure, the project will also eliminate the need to send staff to record meter readings. Eighty-five percent of current meters are direct read, with staff going to each homeowner’s meter and walking approximately 7-10 miles per day outside in any type of weather. While a meter reader in the field can read an average of 375 meters a day, the new technology allows meter readings at 350 meters per minute via radio frequency collected on a computer within the Carmel Utilities office. It’s important to note that current meter readers will be reallocated into other positions within Carmel Utilities and will not lose their jobs.