The Operations Division is the largest and most visible arm of the Police Department. The men and women of the Operations Division are seen daily behind the wheel of a marked police car responding to calls for assistance from the public, investigating traffic accidents, finding lost children and maintaining order and peace within the community.

They are the backbone of the Department and are our "front-line ambassadors" to the community. In large part, the quality of life in Carmel can be attributed to the commitment of these officers. The Operations Division provides 24hr coverage, 365 days per year (including holidays) to ensure that the citizens of Carmel can live and work in a safe, secure and peaceful community.

Responsibilities of the Operations Division include responding to emergency and non-emergency calls for service, arresting offenders, conducting initial investigations and evidence gathering, investigating traffic crashes, maintaining proper traffic control and flow throughout the city and enforcing traffic laws and ordinances to encourage voluntary compliance with existing traffic laws and ordinances. During 2021, Carmel Officers responded to 87,499 calls for service, investigated 1,754 reportable traffic crashes, issued 2282 traffic citations and over 10, 000 warnings.

The Division is also responsible for the following specialized units:

• Accident Reconstruction Unit
• Bicycle Patrol Unit
• Community Service Officer
• Drone Unit
• Emergency Response Group
• K-9 Unit
• SWAT Team
• Traffic Safety Enforcement

Major Shane Collins, a veteran officer, commands the Operations Division which currently consists of 5 Lieutenants, 13 Sergeants and Patrol Officers.